|
Q: |
How do I contact
Connected? |
|
A: |
Click
here to view our contact information. |
|
Q: |
Rent: What types of
rent payments do you accept? |
|
A: |
Unless otherwise
specified in your lease all rent payments must be in the
form of an official money order, cashiers check or
through an automated withdrawal from your checking or
savings account.
Cash will not be accepted for any reason. Tenants can
only pay with a personal check if specifically allowed
in your lease. Note there is no additional charge
for using the automated payment system. Please fill out
and fax us the
ACH authorization form if you would like to sign up. |
|
Q: |
Rent: Who do I make
the rent payment "Payable" to? |
|
A: |
Rent payments, in the
form of a money order, should be made payable to
"Connected Property Management". Payments made in
any other name will not be accepted and your rent will
be late. |
|
Q: |
Rent: Where do I mail
my rent? |
|
A: |
Rent payments must be
mailed to our lockbox, no exceptions. We will not
pick up rent or allow rents to be dropped off at our
office for any reason. Any rent payments mailed to our office will be returned to the sender. Please mail your rent,
payable to "Connected Property Management" to:
Connected Property Management
Lockbox: 1075
PO BOX 4829
Houston, TX 77210
Tenants are fully responsible for any
rents that are lost or stolen in the mail process so we
strongly suggest you keep your money order receipt and
use the tracking services of the US Postal Service.
|
|
Q: |
Rent: When is my rent
due and how does the grace period work? |
|
A: |
Unless otherwise
specified in your lease your rent is due on the 1st of
every month. You are provided a 5-day grace period
for late rent. The postmark on the envelope
containing your rent will serve as the "rent received
date." Rents arriving with a postmark later than
the 6th of the month will be considered late and a late
fee will apply. As long as your rent is in the
mail, in time to be postmarked, by the 5th of each month you have no reason to be
concerned.
Tenants are fully responsible for any
rents that are lost or stolen in the mail process so we
strongly suggest you keep your money order receipt and
use the tracking services of the US Postal Service. |
|
Q: |
Rent: How do late
fees work? |
|
A: |
Any rents received with
an envelope postmark date after the 5th of the month are
considered late and a late fee will apply. Check
your lease for your daily late fee. All late fees
must be paid in full by the 25th of the month or the
eviction process will begin, no exceptions. You
must mail in all late fees with your rent payment in the
form of a money order. Late fees cannot be waived
for any reason so please do not request that we do so.
|
|
Q: |
Rent: If I know my
rent will be late what should I do? |
|
A: |
If your
rent will be late we suggest you call and make us aware
of your situation and advise when you will be mailing your full
rent payment including all late fees. Due to the
contracts we have with our clients we are unable to
waive any late fees and we must begin the eviction
process if your rent has not been received in full
(including all late fees) by the 25th of the month. There are no exceptions to this policy.
Once the eviction process has been initiated it cannot
be stopped and you will be forced to move out from your
unit by the City of Chicago after the court hearings
take place. |
|
Q: |
I am having an issue
with my unit, what should I do? |
|
A: |
If something in your
unit or building is not working please
call, email, or complete the form available
here. |
|
Q: |
I am having issues
with another tenant in my building, what can I do? |
|
A: |
If other tenants in your
building are causing disruptions please contact us
using
this form and we can attempt to assist. For any
serious matters we suggest you contact the police.
|
|
Q: |
Can I change the
locks on my doors? |
|
A: |
No, under no
circumstance can you change the locks in any area of
your unit or building without first obtaining our
written consent. If it is found that you have
changed any lock without obtaining our permission you
will be immediately evicted. |
|
Q: |
Can I sublet my
apartment? |
|
A: |
Your lease only allows
for subletting if you obtain our approval in writing. If you want to sublet your unit please contact us to
discuss. |
|
Q: |
How do I put the
utilities in my name? |
|
A: |
Your lease will detail
which utilities you are responsible for paying. You must
put any such utilities in your name immediately upon
moving in. Provide the utility company your lease
start date along with any other information they
require.
Use the following contact information
for Utility providers in Chicago:
| Provider |
Emergency Phone |
Customer Service |
| ComEd (Electric) |
800-334-7661 |
800-334-7661 |
| Peoples Energy (Gas) |
866-556-6002 |
866-556-6001 |
|
|
Q: |
Can I install cable
or satellite services? |
|
A: |
Typically this is
allowed, but you must read your lease for any
restrictions. Tenants are responsible for the
installation and removal of all services when the lease
term expires. The provider may require a letter of
authorization before installing these services so please
contact us if this is required. |
|
Q: |
Is there anything I
need to do during the winter months to keep the pipes
from freezing? |
|
A: |
Yes, tenants are
responsible for running their faucets (cold water only)
at a very slow drip to keep pipes from freezing. Tenants must also keep their unit at a temperature of at
least 50 degrees at all times, whether you are at home
or not. |
| |
|
| |
|
| |
|
